Zouk Cafe Bar @ Gardens Mall

Which pisses you off more when you’re dining out?

Bad service?
Bad food?
And as for us?
We experienced BOTH.
Let’s see…… 
The Good
1. Environment was great. Hip, casual & trendy lightings bringing out the bar atmosphere.


2. Food presentation was really good too. It looked tempting and the aroma augmented our hunger even to a greater extent.


The Bad
1. Food
Seafood Aglio Olio – RM 24.90
Tossed in of light roasted garlic oil with scallops, prawns, chilli flakes, fresh basil and Parmesan shavings. Definitely not the best we had & in fact quite disappointing as the seafood were not fresh at all!


Indonesia Fried Rice – RM 18.90
Spicy nasi goreng with Balinese satay, Fried egg, sambal & prawn crackers. Nothing to shout about. Only the satay was tasty.


Fettuccine Carbonara – RM 24.90
Fettuccine with beef bacon, sauteed brown and oyster mushrooms, cream and Parmesan sauce. Not cooked to al dente. Texture feels like you’re having “pan mee”. Lack of taste too 🙁


Chicken & Mushroom Pie – RM 21.90
Mild green curry chicken and mushroom pie with cheddar cheese and puff pastry with grilled asparagus, shitake and tomatoes. That’s what it says on the menu.
It turned out to be served with long beans instead of asparagus.


Singapore Kuay Teow – RM 18.90
Wok fried flat rice noodles with tiger prawns, cockles, fish cake, bean sprouts and chives. Prawns weren’t fresh, and it’s really spicy. In fact, too spicy for one to actually taste it.


2. Service
Bad service is another factor that keep us away. Waited for about an hour for the food to come as the staff lost our order, even asking for a glass or water takes forever and when it comes to billing, you’ll just have to wait.
Don’t mind waiting when there’re lotsa customers, but it’s kinda empty during our visit!
Disclaimer: This is our personal dining experience and we do not intend to forbid patrons/ readers from trying for themselves. Perhaps you think they’ve already improved, do drop by and tell us 🙂
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21 Comment

  1. J2Kfm says: Reply

    Thoroughly poor experience huh?
    I have had such luck with many new outlets even here in Ipoh.

    And soon enough, a few months or so, most would have closed shops.

    But not one …. particular notorious bistro here … hmm

  2. Sherry says: Reply

    oh wow.. such bad service dont go again la.

  3. ~* kY *~ says: Reply

    ahh… Agree with you! I did not have a good memory of dining over there.

    The only good thing is nice environment. >.<

  4. ai wei says: Reply

    wat's more i could say?!
    aikssssss @@ shouldn't have dine in ><

  5. SimpleGirl says: Reply

    hmm….the food really doesn't look promising, esp the prawn fried noodles…hope they will improve, locating at such a good location in gardens, what a pity thing!

  6. mimid3vils says: Reply

    The scallop so huge but too bad they were not fresh~~

  7. iamthewitch says: Reply

    OK, thank you for the heads up! Have been wondering if I should visit.. but maybe not now..

  8. Chong says: Reply

    Once, my friend told me that he had to wait for one hour just for a steak. And they got the order wrong and he had to wait for another 45 minutes! Best of all, the other orders have arrived way before his steak. Madness!

  9. uLi.佑莉 says: Reply

    Never been but heard about the service is pretty slow lor…

  10. WyYv says: Reply

    oo.. i would never go such place if they have bad services and food 😡

  11. Lindy says: Reply

    Bad service definitely will ruin the experience. Bad food is still acceptable to me depend on the price la. LOL 😀

  12. ohmywtf says: Reply

    haha..how could they substitute asparagus with long bean?

  13. kumfye says: Reply

    although the service and food was low rated but your photo had cancel it out…


  14. kenwooi says: Reply

    dining at such place is really costy.. =)

  15. Baby Sumo says: Reply

    Guess I'll give this place a miss next time I'm at The Gardens…
    thanks for letting us know about the bad food and service!

  16. Bangsar-bAbE says: Reply

    The fried rice looks a bit sad leh. >.<

    But I agree. I cannot stand bad service AND bad food. I've heard a lot of bad things about this place…which is why I stayed away.

  17. ~Christine~Leng says: Reply

    even in Ipoh? haha… we'll see if Zouk gets up to its standard.

    we won't. First and last time definitely ;P

    looks like we r not the only one. disappointing rite.

    what to do.. we made a bad choice. lol. should have went to the italian express instead. haha

    so true. at the main entrance summore. should've perform and cook up to their standards ;P

    we were conned by its looks too. too bad it wasn't fresh ;P

  18. ~Christine~Leng says: Reply

    we were really not happy about our dinner that day 🙁

    omg. i tot it was only us who have such bad experience. Looks like Zouk is not doing it good…

    yeap. very very slow!

    it was a big let-down for us 🙁 luckily their staff was still well-mannered. Just that they work slow.. can't tahan.

    haha.. but this is not cheap tho for normal food like this. maybe becos it's in the gardens. But we also can't stand bad services. will totally ruin the meal. 🙂

  19. ~Christine~Leng says: Reply

    yeah! that's so… not right. at least they should've inform earlier! ;P

    haha. we were actually drawn to its presentation but looks could be deceiving sometimes 🙂

    yea.. and with the kind of service, it wasn't very good.

    Baby Sumo~
    just wanna let ppl know what we experienced. Hope they'll improve tho.

    regretted 🙁
    really sad. Many bad complaints on this place I've heard.

  20. taufulou says: Reply


    many ppl complain about their service and food ah…~

    but come to thought of it also pretty true when i ask for the bill, it took 15 minutes for that waiter to bring us our bill~

  21. Simon Seow says: Reply

    Didn't dine here before but I it never cross my mind to eat here even though I frequent The Gardens quite often lol.

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